Privacy Policy
Effective January 1, 2026
Hoffman Estates Insulation Services, hoffmanestatesinsulation.com, service@hoffmanestatesinsulation.com
Who we are and what this policy covers
Hoffman Estates Insulation Services is an insulation contractor in Hoffman Estates, IL. This policy explains what information we collect when you use our website, call us or send us a request, how we use it, how long we keep it and what choices you have.
It applies to this website, starting at our home page, and to the conversations that follow from it. You can read more about who we are on our About page.
Information you give us
When you fill out our estimate request form, call us or email us, you may give us your name, phone number, email address, street address and details about your house and the work you have in mind, such as a drafty room or an attic that needs more insulation. We ask for this so we can reply and set up an estimate at the right address.
Our contact form is run by an outside form service, so what you type into it passes through that service before it reaches us. That service handles the information under its own privacy terms.
Please don't send payment card numbers, Social Security numbers or other sensitive details through the form or by email.
Information collected automatically
Like most websites, ours may collect basic technical information when you visit. That can include your browser type, device type, the pages you viewed, how long you stayed, the site that sent you here and a general location based on your IP address.
We may use analytics tools to see this information in summary form, such as which pages people read most. We use it to understand how the site is used and to make it easier to find what you need, not to identify you.
Cookies
Cookies are small files a website stores in your browser. Our site and the services it relies on, such as analytics and the contact form, may set cookies so pages load properly and so visits can be counted.
You can block or delete cookies in your browser settings. The site should still work for reading and calling us, though some features, such as the form, may not work as smoothly.
How we use your information
We use what you give us to answer your questions, schedule and carry out estimates, do the work you hire us for, send invoices and follow up on the job.
We also use it to keep records the business needs, such as job history and payments, to improve our website and service, and to meet legal requirements. We don't send marketing to people who haven't asked for it, and we don't sell your personal information.
When we share information
We share information only as needed to run the business. That includes the companies that host our website, run our form, provide analytics, handle email and phone service, or help with accounting.
We may also share information if the law requires it, to protect our rights or the safety of our crew and customers, or as part of selling or reorganizing the business. In each case we share only what the situation calls for.
How long we keep it
If you send a request and don't hire us, we keep your contact details only as long as they're useful for following up, then delete them when we no longer need them.
If we do work at your house, we keep job records, such as what we installed and what you paid, for as long as we need them for warranty questions, taxes and other legal or business reasons.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. Depending on the state you live in, you may have other privacy rights under that state's law.
To make a request, reach us through our Contact page or call (847) 380-5407. We may need to confirm who you are before we act on a request, and we'll reply within a reasonable time.
Security
We take reasonable steps to protect the information you share with us, such as limiting who on our team can see customer records.
No website, email or phone system is completely secure, so we can't promise that information sent to us will never be accessed by someone who shouldn't see it.
Children's privacy
This website is meant for adults arranging work on a home or building. We don't knowingly collect personal information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our website or the way we work changes. The current version will always be posted on this page.
How to raise a privacy concern
If you have a question about this policy or a concern about how we've handled your information, tell us through our Contact page or call (847) 380-5407. We'll look into it and get back to you.